Terms of Service

1. The Service

Aether Logistics OS is a business-to-business freight, customs, and logistics operations platform. It provides tools for shipment management, quotations, documentation, customs workflows, and financial operations. The Service is intended for use by logistics professionals in the course of their business.

2. Accounts and eligibility

You must provide accurate registration information and are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must be authorized to bind your organization to these Terms. You are responsible for the acts and omissions of users you invite to your workspace.

3. Acceptable use

You agree not to:

• use the Service in violation of any applicable law, sanctions, or export-control regime;
• upload malicious code or attempt to gain unauthorized access to the Service or other tenants’ data;
• reverse engineer, resell, or provide the Service to third parties except as expressly permitted;
• use the Service to store or transmit content that infringes the rights of others.

4. Your data

You retain all rights to the data you and your users submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service and as described in our Privacy Policy. We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, including tenant isolation and access controls.

5. Third-party integrations

The Service can connect to third-party services (for example, banking, accounting, tax, carrier, and tracking providers). Your use of those integrations is subject to the third party’s own terms, and we are not responsible for their availability or acts. You authorize us to exchange data with a third party only when you enable that integration.

6. Fees

Fees, billing frequency, and payment terms are set out in the order form or subscription agreement between you and us. Unless stated otherwise there, fees are non-refundable and exclusive of taxes.

7. Availability and support

We aim to keep the Service available and to provide reasonable support, but the Service is provided on an “as available” basis. Any committed service levels apply only where expressly agreed in a written subscription agreement.

8. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you no rights in the Service other than the limited right to use it in accordance with these Terms.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, and outputs such as calculations, classifications, and AI-assisted suggestions are provided to assist and do not replace professional judgment.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of or relating to these Terms will not exceed the fees you paid for the Service in the twelve months preceding the event giving rise to the claim.

11. Term and termination

These Terms apply while you use the Service. Either party may terminate as set out in the applicable subscription agreement or, absent one, on reasonable notice. On termination we will make Customer Data available for export for a limited period, after which we may delete it in the ordinary course.

12. Changes to these Terms

We may update these Terms from time to time. If we make a material change we will take reasonable steps to notify you. Your continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to support@trivianedgeglobal.com.